PAYMENT | DELIVERY | RETURN

PAYMENT METHOD
 
Cash. You can pay for your order in cash to the courier upon receipt or visit our showroom in the center of Moscow
 
Online payment. You can pay for your order online when placing an order on the website using VISA / MasterCard bank cards or PayPal or Apple Pay payment systems
 
Online payment is made through PJSC SBERBANK using bank cards of the following payment systems:
To pay (enter your card details), you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
 
This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by PJSC SBERBANK. The entered information will not be provided to third parties, except in cases stipulated by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.
DELIVERY METHOD
Pickup from the showroom in Moscow. You can always visit the Tortue Étoile showroom and create your unrivaled resort look with our stylists.
 
Free courier delivery in Moscow and within the Moscow Ring Road. Our couriers will be happy to deliver your order at a convenient day and time for you.
 
Courier delivery across Russia. Our partner courier service will deliver your order to any city in Russia as soon as possible. The cost and delivery time are calculated individually when placing an order.
 
International courier delivery. We will deliver your stylish purchase to any country in the world. The cost and terms of international delivery depend on the recipient country and will be calculated at the stage of ordering.
RETURN
We are confident that you will love your new Tortue Étoile look, but if for any reason you are not 100% happy with your order, please contact us within 14 days from the date you received the item to request a refund. You can contact us by email [email protected] with your order number and reason for return.
 
Our return policy is full refund minus postage.
 
Products are accepted for return if their presentation, factory labels and labels have been preserved. Your return must include the original packaging and a proof of purchase for the item specified.
 
Refunds of the transferred funds are made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).

PAYMENT | DELIVERY | RETURN

PAYMENT METHOD
 
Cash. You can pay for your order in cash to the courier upon receipt or visit our showroom in the center of Moscow
 
Online payment. You can pay for your order online when placing an order on the website using VISA / MasterCard bank cards or PayPal or Apple Pay payment systems
 
Online payment is made through PJSC SBERBANK using bank cards of the following payment systems:
To pay (enter your card details), you will be redirected to the payment gateway of PJSC SBERBANK. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure online payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
 
This site supports 256-bit encryption. The confidentiality of the reported personal information is ensured by PJSC SBERBANK. The entered information will not be provided to third parties, except in cases provided for by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl, JCB.
DELIVERY METHOD
Pickup from the showroom in Moscow. You can always visit the Tortue Étoile showroom and create your unrivaled resort look with our stylists.
 
Free courier delivery in Moscow and within the Moscow Ring Road. Our couriers will be happy to deliver your order at a convenient day and time for you.
 
Courier delivery across Russia. Our partner courier service will deliver your order to any city in Russia as soon as possible. The cost and delivery time are calculated individually when placing an order.
 
International courier delivery. We will deliver your stylish purchase to any country in the world. The cost and terms of international delivery depend on the recipient country and will be calculated at the stage of ordering.
RETURN
We are confident that you will love your new Tortue Étoile look, but if for any reason you are not 100% happy with your order, please contact us within 14 days from the date you received the item to request a refund. You can contact us by email [email protected] with your order number and reason for return.
 
Our return policy is full refund minus postage.
 
Products are accepted for return if their presentation, factory labels and labels have been preserved. Your return must include the original packaging and a proof of purchase for the item specified.
 
Refunds of the transferred funds are made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).