FAQ

DO YOU FOLLOW THE PRINCIPLES OF SUSTAINABLE DEVELOPMENT?

Tortue Étoile is a clothing brand founded primarily on the principles of social responsibility and sustainability. Our philosophy is to respect nature and the environment in order to return more to the planet than we receive.

We see the future exclusively in honest and ethical business. We believe that aesthetics can also be simple and eco-friendly, and we create it … by choosing exclusively natural fabrics, innovative European technologies and striving for waste-free production. Our garments are made from the finest quality French linen and sewn in Portugal in a factory where sustainability, fair working conditions and the health and safety of our employees are paramount.

WHERE IS YOUR FACTORY LOCATED?

We are proud that our production is located in Europe. We make clothes in Portugal in a factory that specializes in the production of clothing for the leading premium brands. We use only innovative technologies and waste-free production. We regularly visit production and control the entire process to create the best product for you.

WHAT FABRIC DO YOU USE?

Discover the eco-friendly luxury of 100% French linen and pure organic silk … For our collection we use only natural linen of the highest quality with the addition of organic silk fibers (Peace silk), grown in ecologically clean regions of France in accordance with ethical standards. There are many reasons why linen is the perfect choice for your summer wardrobe. Here are a few of them:

Linen fabrics are prized for their exceptional ability to maintain body temperature on hot summer days
Linen is one of the most durable fabrics in the world, so your clothes will last for years
Linen fabric is hypohalogenic and safe for your skin
Thanks to the fibers of organic silk, our fabric is soft and pleasant to the body

Since we only use natural fiber, our fabric is recyclable and biodegradable

We stand for naturalness and naturalness, therefore we do not use harmful dyes

HOW TO CARE FOR TORTUE ÉTOILE CLOTHES?

To keep your Tortue Étoile products flawless for a long time, please read the instructions on the label attached to the product. We recommend hand wash or gentle machine wash using a mild biodegradable detergent and air dry in the shade. Drying in a washing machine is best avoided as this can affect the longevity of your garment. However, if you need to tumble dry, select the lowest or gentle setting. For ironing, we recommend using a steam machine or iron at the lowest temperature. You can also dry clean your items, but the most environmentally friendly option is to always avoid using dry cleaners altogether.

HOW TO CHOOSE YOUR SIZE?

Please refer to our size chart to find your perfect size. If you need further advice on how to fit, please email us the specific item you wish to purchase, as well as your height, weight and your standard size, and we will customize the size for you that fits your body type perfectly.

IS IT POSSIBLE TO PLACE AN ORDER WITHOUT CREATING AN ACCOUNT ON THE SITE?

Yes, you can place an order as a guest. However, if you do decide to create an account, you will be able to save a shipping address for subsequent orders, view your order history, and track the status of your current orders.

HOW DO I PAY FOR AN ORDER?

When ordering online, for your convenience, we accept VISA / MasterCard credit and debit cards, PayPal or Apple Pay. By visiting our showroom or choosing courier delivery in Moscow and the Moscow region, you can pay for your order in cash.

IS IT POSSIBLE TO SEND TORTUE ÉTOILE AS A GIFT?

Present your loved ones with an unforgettable look from Tortue Étoile! When placing an order in your personal account, change the delivery address to the desired address. In the comments, indicate that you want to send the order as a gift. Shipping and payment information with the cost will be sent to your email address.

HOW TO FIND OUT THE STATUS OF THE ORDER BY CHOOSING DELIVERY IN RUSSIA OR WORLDWIDE?

Once you place your order, an email will be sent to you with a tracking number so that you can track your package on the courier service website.

HOW TO VISIT THE SHOWROOM?

We are glad to invite you to our showroom in the center of Moscow, where you can plunge into the atmosphere of Tortue Étoile. For an appointment, please contact us in any way convenient for you.

FAQ